An Automation Powerhouse for VSA
The Kaseya VSA platform is powerful and capable, but can often be daunting to new and experienced MSPs alike. The RMM Suite helps MSPs leverage the power of the Kaseya VSA platform with a minimal investment in time and money. It jumpstarts your Kaseya VSA platform by providing monitors and automation targeted to the SME environment, allowing you to immediately leverage its power while reducing unnecessary alerts!
The RMM Suite provides a highly integrated solution for Kaseya VSA that automates 80-90% of ongoing administration and simplifies what's left. It includes a fully-documented method for operating your VSA, allowing you to seamlessly withstand staff turnover. It delivers an endpoint Daily Maintenance solution that works, even when an agent isn't connected to VSA. It goes beyond monitoring with Smart Monitors - which automatically set their own appropriate thresholds, self-resolve many conditions, and don't "cry wolf" the instant a threshold is crossed. It intelligently interfaces between VSA and your PSA, eliminating false alerts, running A-P based remediations, suppressing and combining duplicate events, and handling after-hours / on-call notifications based on customer, event priority, and day/time.
This is not a set of samples or a "power pack" but a fully-integrated set of monitors, procedures, views, policies, and custom-written applications that deliver a production-ready RMM platform. The operation of the VSA solution is fully documented, and the product is fully supported. Visit www.mspbuilder.com to see the full story, and ask to talk to MSPs that use the RMM Suite to automate and grow their business.
(The RMM Suite is a paid solution that includes installation, customization, training, and support. This cannot be offered through the Automation Exchange as a "pay and download" product and thus is listed as "free".)
Prior to the MSP Builder product, we spent a lot of meaningless time reviewing, assigning and closing tickets that had nothing for us to do for these alerts. No amount of filtering can resolve what we and other MSPs have to go through when verifying the alerts we are receiving are legitimate or not. We needed to do something different instead of hiring additional people to man the alerts and close them out. We decided to invest in the MSP Builder product and to our amazement, it worked better than we could have ever expected. Over 60% of our alert tickets went away, because they were now being automatically remediated where possible and the through the use of the smart monitors. This essentially removed the need for us to spend wasted time with our engineers and instead allow them to focus on the bigger items for our clients to help make them more efficient. The amount of time we have saved and continue to save adds up to several staff members salaries and need. I can’t say enough great things about what this has done for our business. Our staff has the capability to have a more steady work life. They come in at a set time and they leave at a set time. No more emergency situations. Everyone wins. They get to spend time with their families and have a happier work life balance. That was not one of the benefits we were seeking or thought would come from this, but this solution has been more valuable in other ways and could not have been a bigger success for us.
Has anyone deployed or evaluated this toolset? What's your experience been?
The RMM Suite has been in use for just over 1 year at Baroan Technologies (www.baroan.com, deployed July 2015) before we made it available for sale this past August. We currently have two other customer implementations in progress. You can contact either Mike (Dispatch Manager) or Dimitri (VP) at Baroan through the contact page on their web site for feedback on the RMM Suite.
We have a VSA 9.3 server available with the full suite deployed, where we can provide MSPs with a login and 2-3 agents for a 15-day "test drive" on your own systems to get a feel for how this works.
Does this work with Kaseya ver 9.5? And do you have any screen shot of reports?
We've been hard at work with a completely new release. We have split the original suite into different components to be able to better support the Kaseya SAAS platform. We've certified the current suite on 9.5 as well. At this moment, about 90% of the suite supports SAAS and On-Prem, and our advanced ticket automation capabilities are moving to the cloud and will likely eliminate the current dependency on Service Desk as well.
I purchased the product and received nothing.. how do i get to the download ?
Not free so maybe it shouldn't be marked as such as a download.
If we list a price in Automation Exchange, we MUST sell it from Automation Exchange. We will not do that, simply because the product is such that we go through a platform audit and certification process, preparation, installation, and then training before you go-live with the product. The sale price includes all implementation and training.
We perform the platform review prior to the purchase to insure that the MSP's VSA configuration is prepared to support the level of automation we provide. As such, we have no choice but to list as "Free" and point you to our web site for full information.
Just a general update - the entire platform has been updated as of Q3 2018. All components are available for SAAS and On-Prem versions of VSA (9.x), and Service Desk is no longer a requirement.The Intelligent Ticket Processing engine is now a Windows system service with no SQL or other back-end requirements. It also interfaces with virtually any PSA and supports all common third-party Smart Paging services for after-hours notifications.
We host monthly demonstrations of the product on the second Wednesday each month for those interested in seeing what all the capabilities are. Please see the Seminars calendar on our website - https://www.mspbuilder.com/products-training-seminars for times and to register.
Version 2.5 was released in May 2019. New features include enhanced support for BMS, ConnectWise, and AutoTask PSAs, Simplified control of pre/post patch reboots, the introduction of "Offline Management Tools" that use Excel spreadsheets to manage customer orgs & machine groups and server patch schedules.
Upcoming incremental updates in 2.5x releases include integration with additional PSAs, Customizable Data-Sync from Kaseya to popular PSA platforms, and additional audit and telemetry data collection to provide a wealth of data for custom reporting. There are no additional costs for these additional components and are included in the $199/monthly license and support fee.