2017 06 05 15 27 55

SLA Performance

BMS Report - SLA Performance

Description

This is a report for the BMS about SLA Performance.
The report does not contain any Filter, it will display all clients and Tickets. You can setup any filter at your convenience in order to only display projects per Client/Months/Queue ...

Class
Developer
  • Name: Douglas Sanchez
  • Company: Kaseya
  • Website: http://www.kaseya.com
  • Contact Developer
  • Summary
  • SLA Performance
  • 35 Downloads
  • Released on June 5th, 2017
  • Reviews

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    Discussion
    Gravatar for Joel Cosentino
    Joel Cosentino over 1 year ago

    Hi, how do I import?

    Gravatar for Douglas Sanchez
    Douglas Sanchez over 1 year ago

    Hi Joel, In your BMS, go to the "Reports" Tab, then the "Ad-Hoc" module. Once there, select in which folder you would like the report to be imported to, right click on it and all the way down select "Upload", it will let you browse to find the .wr find you would like to import.

    Gravatar for Amrutha
    Amrutha 4 months ago

    when i run the report, it gives a error " report abended". Please suggest

    Gravatar for Onno de Vries
    Onno de Vries 4 months ago

    Hi Amrutha, I've tried uploading and running that report and it does work for me, I'm assuming that your BMS system does have the data to display. At best you'd remove the uploaded report first, then upload it again. Try to rerun that report. If it's still not successful please log a ticket with support.