Kaseya module 800x200 cloud module blue

Webroot Kaseya Cloud Module

Deploy and Manage Next-Gen Security

TAP Partner
Description

The Kaseya Module offers powerful features including deployment management, dashboards, discovery of Webroot endpoint agents, agent commands, actionable alerts and threat history. This module is designed to optimize operational costs of Webroot® Business Endpoint Protection management via the Kaseya VSA platform. Further releases will add increased automation, efficiency features, and reporting. The Module is designed to be extremely easy to install, requiring only a few clicks. It’s intuitive to use, with helpful hints throughout, however we recommend you read through our guide before deployment. Includes MAC OS support.

Version 1.5.19261.1
Release Date: September, 2019

By clicking the Module Download Link below, you agree to the terms of the Plugin Agreement.
Kaseya Module Quick Start Guide
Module Download Link
Integration Overview
Cloud Module Video Tutorials
Free Trial
**For questions or assistance, please email Webroot directly by clicking on this link**

Class
Developer
  • Name: Holly Kreider
  • Company: Webroot
  • Website: http://www.webroot.com
  • Contact Developer
  • Summary
  • Webroot Kaseya Cloud Module
  • Version: 1.5.19261.1
  • Released on January 26th, 2018
  • Reviews

    Webroot Kaseya Cloud Module has no reviews.

    Discussion
    Gravatar for Aaron Elliott
    Aaron Elliott almost 2 years ago

    All I seem to get is "This Tenant is not registered!!!" after installing....

    Gravatar for Andrew Streetman
    Andrew Streetman over 1 year ago

    When will we see the next release of the plugin?

    Gravatar for Nick
    Nick over 1 year ago

    are there documents for upgrading the module for existing installs? what about for on-premise

    Gravatar for Andrew Streetman
    Andrew Streetman over 1 year ago

    Nick, 

    We just installed the new plug in on our SaaS server. Just went through the same process as before uploading the VSAZ file and registering with VSA. 

    Not sure for on prem, as our on prem VSA server doesn't have Webroot clients. 

    Gravatar for Craig Papke
    Craig Papke over 1 year ago

    Nick - If you still need any assistance, please contact me:  cpapke@webroot.com

    Thanks!

    Gravatar for Eugene
    Eugene over 1 year ago

    Tiny heads up on an issue I ran into:

    I had an older copy of the vsaz file in my Downloads folder so the latest download got renamed. Due to the different name of the file the installation failed w/ the following error message. Once I removed the older versions and re-downloaded it, now with the normal name, it worked just fine.


    Gravatar for Jason Bachman
    Jason Bachman 11 months ago

    When trying to install the v1.5 module for SaaS envrionment, I am getting the error "Object reference not set to an instance of an object".


    Gravatar for Craig Papke
    Craig Papke 11 months ago

    Please remember to reach our to Webroot Support for any technical difficulties.   1-866-254-8400

    Gravatar for Eugene
    Eugene 11 months ago

    Jason Bachman - I gotchu

    Correct me if I am wrong but you have multiple copies of the same file in your downloads location, such that Windows adds a (#) to the file name. Change the file name to be the original name and that should clear it up.

    Gravatar for Jessica Chindemi
    Jessica Chindemi 8 months ago

    I was able to complete the installation on our SaaS instance of Kaseya without issue. My only concern now is that this module does not contain the functionality I've had with it in the past.

    We previously had the on-prem version of Kaseya and our Webroot module allowed us to toggle between managing/assign keys at the org level and at the machine group level. We used Orgs to differentiate contract levels and each client was a separate machine group within that with a unique site key. We can no longer organize our VSA that way if we want to manage Webroot through the SaaS module.

    We also previously had the option to configure Webroot to auto-install through the Webroot module. This option is missing in the SaaS module.

    These were both crucial functions and not having them now is a pretty big deal. Is there a different version of this module I should be using?

    Gravatar for Craig Papke
    Craig Papke 8 months ago

    Jessica - Would you please contact me at cpapke@webroot.com?  I'd be happy to help any way I can with the SaaS module.  Unfortunately, the discussion board on AE doesn't allow for me to see your email address or contact information.

    Gravatar for Rob Condon
    Rob Condon 3 months ago

    This plugin is no longer working for us.

    We are getting freezing and having to waste large amounts of time waiting!

    The issue it due to the plugin trying to refresh ALL of the agents at one time and timing out.

    A simple fix would be to load NO agents when first opening the Deployment and Status Dashboard.

    We are on SAAS platform with 3500 endpoints.

    Gravatar for Craig Papke
    Craig Papke 3 months ago

    Hi Rob,

    I believe I can see a ticket in our system that could be from you and your team.  The hard part is this discussion board does not allow me to respond directly or see your info.  Will you please contact me.  I'd like to see how I can help.  Thanks!  cpapke@webroot.com

    Gravatar for Rob Condon
    Rob Condon 2 months ago

    Our Kaseya SAAS Platform was just updated and now Webroot plugin does not load with an error that the plugin is missing. I was going to install again but cannot find the download here. Is there a new version? or where can I download a current version to see if this fixed the issue.

    Gravatar for Craig Papke
    Craig Papke 2 months ago

    Hello Rob,

    I still have your email address form a month ago and will send you some info directly.  Please remember that this Discussion Forum has no way to interact and is not monitored by Webroot Support.  Any immediate needs can be addressed by calling them any time.  866-254-8400

    Gravatar for Mike Miller
    Mike Miller 2 months ago

    We are receiving a "ERROR. And error occurred while processing your request." When trying to access the Webroot plugin. I have removed the plugin and added it again. But still get the same message. Any help would be appreciated.

    Gravatar for Craig Papke
    Craig Papke 2 months ago

    Hello Mike,

    Unfortunately this is not a support forum.  Please call Webroot Support at your earliest convenience at 866-254-8400.