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MSP Assist Ticket Management

Reduce ticket clutter & time wastage

TAP Partner
Description

**This is a paid solution, but worth every cent, as you will learn**

MSP Assist improves the core function of your business implementing standardized monitoring, reducing tickets to your service desk. By adapting policy management and other monitoring features we are able to deliver a true 1-click monitoring set-up based upon global standards you set.

Our alert management allows you to;

Reduce tickets by integrating related alerts into a single ticket
Suspending individual alarms through maintenance or back-up windows
Managing monitoring at a global (i.e. all customers) specific customers or specific devices.
Options based upon your configuration to deliver enhanced alerting, remediation and de-duplication.

Our clients range in size from 250 agents to 5000+.
Feedback from a recent deployment:

"Since fully rolling out MSPAssist to all clients (3 weeks now), we’ve seen a 55% ticket reduction, and a 25% reduction in hours entered on our alerts board.

These are some great results for us, and I’ve passed this along to my boss and the management team to highlight the value we’ve received.

Thanks for all the great support along the way as well. Much appreciated."

Demonstration videos are available at the following page: http://mspassist.com/services/plugin-module/

Categories
Developer
  • Name: MSP Assist
  • Company: MSP Assist
  • Website: http://www.mspassist.com
  • Contact Developer
  • Summary
  • MSP Assist Ticket Management
  • Released on June 15th, 2016
  • Average Rating

    5.00stars

    Rating Breakdown
    4 total reviews

    4
    4 5 stars reviews.
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    Reviews
    Gravatar for TVarvais
    by TVarvais on October 20th, 2016

    MSP Assist has greatly improved our efficiency and improved our automated remediation with their well thought out procedures. The "White Noise" has been eliminated thanks to the granular alerting that we can customize on a per-system basis rather than a "one-size-monitor set for all". Our technicians are getting prioritized alerting that allows them to resolve the issues in a more timely and effective way. Thanks Paul and the team at MSP Assist!

    Gravatar for Matthew James
    by Matthew James on July 7th, 2016

    MSP Assist helps us improve the control, quality and efficiency of our automated ticket generation process and flow. Ticket deduplication, granular alert suspension, and custom alert configuration are valuable additions to our toolbox. Installation and support is professional and timely.

    Gravatar for Scott Sugar
    by Scott Sugar on July 7th, 2016

    Since fully rolling out MSP Assist to all clients (3 weeks now), we’ve seen a 55% ticket reduction, and a 25% reduction in hours entered on our alerts board. These are some great results for us, and I’ve passed this along to the management team to highlight the value we’ve received. Thanks for all the great support along the way as well. Much appreciated.

    Gravatar for Ben Gardner
    by Ben Gardner on July 5th, 2016

    We've been really impressed with the efficiencies that the MSP Assist Kaseya plugin provides. The customisation of our monitoring is simple and effective and it streamlines into our ticketing system. Our service desk is lot more profitable as a result.

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