Requests for Automation

Reports for Common Metrics

It would be very useful to have some reports to generate data on common metrics items such as the following: - average resolution time - total number of tickets during a period of time - total number of tickets per tech, queue, etc - reports on slas - any other useful metrics that I have not thought of

This request was archived: Feature Request

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Details

  • Request Archived
  • 1 Vote
  • 0 Comments
  • Open for over 2 years
  • Created by Todd Reibling