Requests for Automation

Reports for Common Metrics

It would be very useful to have some reports to generate data on common metrics items such as the following: - average resolution time - total number of tickets during a period of time - total number of tickets per tech, queue, etc - reports on slas - any other useful metrics that I have not thought of


Reports for Common Metrics has no comments.


  • 1 Vote
  • Open for over 1 year
  • Created by Todd Reibling