Requests for Automation

Kaseya Service Desk Report- Ticket Age

I want a report that would show all open tickets inside of servicedesk and calculate the age of the ticket based on its creation date. so the fields would be, ticket ID, Summary, create date, Age of ticket(Create date - Current Date = Age of ticket) Thanks Buster Davis Lineage Logistics

This request was archived: Feature Request

Discussion
Gravatar for Douglas Sanchez
Douglas Sanchez 8 months ago

I will be archiving this request as it is not currently possible to subtract dates with the reporting tool. I suggest creating a feature request for a new Report Part to be included in the product in order to have access to the age of tickets. 

Gravatar for renel@edgepoint.co.nz
renel@edgepoint.co.nz 8 months ago

did you find any answer for this ?


Details

  • Request Archived
  • 6 Votes
  • 2 Comments
  • Open for about 2 years
  • Created by Buster Davis